Refund Policy
At Khel.ai, we strive to provide you with the best Cricket DRS experience. However, if you are not completely satisfied with your purchase, we are here to assist. Please review our refund policy below:
General Terms
- Eligibility for Refunds:
- Refund requests must be made within 14 days of purchase.
- Requests must include proof of purchase and activation key.
- Conditions for Refunds:
- The app must not have been used extensively beyond basic setup.
- Refunds are not available for renewed subscriptions after the initial 14-day period.
- Refunds will not be issued for partial months or unused services within a subscription period.
- How to Request a Refund:
- Send an email to vaibhav@khel.ai with the subject line “Refund Request.”
- Include your order number, activation key, and the reason for your refund request.
Refund Process
- Review Period:
- Our team will review your refund request within 5-7 business days.
- We may request additional information to process your request.
- Refund Approval:
- Refunds are not guaranteed and will be reviewed by the team on a case-by-case basis.
- Approved refunds will be processed to the original method of payment.
- You will receive a confirmation email once the refund has been processed.
- Processing Time:
- Refunds may take 5-10 business days to appear on your statement, depending on your payment provider.
Non-Refundable Situations
- Unauthorized Access:
- Refunds will not be issued for activation keys that have been shared or used by unauthorized users.
- Violation of Terms:
- Refunds will not be granted if the terms of service are violated, including misuse of the app.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at vaibhav@khel.ai.
Thank you for choosing Khel.ai. We appreciate your business and are dedicated to providing you with the best possible experience.